Medical Transportation Program | Texas Health and Human Services – Texas Health and Human Services |


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On June 1, 2021, HHSC is changing how transportation services are delivered. See the following for more information:
Nonemergency medical transportation services are available for a Medicaid beneficiary or their child. These services include rides to doctor’s office, dentist’s office, hospital, drug store or any place that provides covered health care services.
Types of rides include:
Services may also include:
Services do not include making arrangements for emergency or nonemergency transportation by ambulance.
To get a ride, you must be enrolled in one of the following programs and not have any other means of transportation
First, set up an appointment with your doctor or provider.
To request a ride, call at least two workdays before your appointment, or five days before the appointment if it is outside your county. Phones are answered Monday through Friday, 8 a.m.-5 p.m. local time.
You may be able to be approved for same day rides when:
If you or your child have a Medicaid health plan:
If you or your child do not have a health plan:
Children 14 and younger may not travel without a parent or guardian. Children 15 through 17 may travel without a parent, but the parent must provide written permission before the trip is scheduled.
Call us just like you would to schedule a ride, using the steps outlined above. When you call, tell the representative you have a car but need help with gas money. They will mail you an application form to become an Individual Transportation Participant (ITP).
Medicaid can also pay someone else to drive you to your appointments, like a relative, friend or neighbor, if they sign up to become an ITP.
You or your driver must have a current driver’s license, license plates, up-to-date inspection sticker and car insurance.
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