Insights at scale: a how-to for healthcare leaders – Philips

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Ask five people to define interoperability and you’re likely to get five very different answers. So, let’s be clear: we will define interoperability here as the ability of software systems to exchange and make use of data. Though, the real power of interoperability is not in the technology itself. It’s in the human benefit it delivers by unlocking insights for patients, providers, and health systems.

The reality today is that healthcare data lives in a huge variety of locations, ranging from isolated server racks to cloud platforms. The siloed nature of data repositories is widely recognized, with almost two thirds (57%) of informatics leaders surveyed in our 2022 Future Health Index thinking that data silos hinder their ability to use data effectively.

To realize the potential of insights at scale, data – and the actionable insights it holds – needs to be available in formats that can be shared effortlessly, and above all securely, between points of care, whether within or between hospital systems, to the home, or even on the move. For example, your hospital department head could integrate operational data from one or more EHRs to generate analytics and real-time workflow intelligence that improve operations effectiveness [2]. Leveraging open APIs and approved standards like IHE-HL7 can help facilitate data exchange across multiple sources across the continuum of care, so that healthcare providers can deliver the right care at the right time with minimal friction.

In other words, by breaking down siloed data and aggregating that data into actionable patient insights, doors to further innovation can be opened to achieve greater returns, such as improving clinical confidence and patient outcomes – other vital components of the Quadruple Aim.

With interoperability in place, the next step is to be able to deploy innovation at scale.  
At the heart of every advanced insight strategy is a secure cloud-based platform that can serve as an agile toolkit to power your system of action by scaling machine learning quickly and easily throughout your organization and spurring further innovation. By 2024, research suggests that healthcare providers that have adopted a digital health platform will outpace competition and partners by 80% in the speed of digital transformation and new feature implementation [3].

Alongside secure, scalable storage, computing power, and AI toolkits, the cloud also enables dynamic new business models like software as a service. These subscription-based solutions for healthcare providers deliver more predictable, controllable payments and a different level of service upkeep. At Philips, we’ve taken a platform approach to informatics innovation to deliver data-driven actionable insights that advance precision care, support patient-centric, connected care and enable transitions of care. Our HealthSuite platform combines the core strengths of industry-leading cloud hosting and security, with deep clinical and operational knowledge. To date, more than 100 types of medical devices have been integrated into HealthSuite, with over 145 billion clinical images securely archived on the cloud platform.
No care provider is an island. Organizations need to prioritize partnerships in order to successfully implement digital health technologies and climb the digital maturity curve. We know from the 2022 Future Health Index report that healthcare leaders are keen to partner with health technology companies – especially those who cover a broad range of areas including strategic vision, specialized healthcare management consulting services, guidance for data analysis, access to innovative technology, and flexible payment models.
For any leader starting out on the journey to insights at scale, the fourth crucial enabler is to begin with discrete, achievable goals in mind.
As we discussed in my previous blogpost, a good place to start is operational forecasting. For example, a Chief Nursing Officer (CNO) not only wants to know exactly what staffing levels are like today, but more importantly they want to know what staffing needs will be – say – tomorrow, or next weekend. This kind of care traffic control system can help a CNO predict potential patient care bottlenecks in a hospital, and anticipate patient flow capacity and match resources and staffing to patient care needs.

It’s vital to measure the impact of your insights too. Let’s take another example in imaging, where health systems in many countries face a shortage of radiology technicians. Vendor-agnostic imaging solutions can enable technicians in a central command center to seamlessly connect with technologists at scan locations across their organization and support them to ensure optimal patient imaging, reducing cost of recalls, and improving patient satisfaction. One such implementation in the US has enabled one health system to increase its imaging staff capacity and retain more than $350K of MRI procedure revenue that would have otherwise been lost to another provider or deferred [4], together with a saving in personnel travel cost of over $60K per year [5].
To climb the digital maturity curve to insights at scale, health systems need enterprise-wide strategies that enable end-to-end data integration. These strategies must be centered around interoperability, cloud, and strategic collaborations with peers and health technology partners, and be evaluated against appropriate goals. Ultimately, as more healthcare organizations climb higher on the digital maturity curve, the more potential there is for the healthcare industry to unlock clinical and operational benefits across the care continuum for patients, providers, health systems and nations alike. Perhaps that’s the biggest insight of all.

For more information on Philips’ award-winning solutions and full portfolio of connected informatics solutions being showcased at HIMSS Europe, please visit and follow @PhilipsLiveFrom for #HIMSS22Europe updates throughout the event. For more on the Future Health Index Informatics data, please visit here.
Chief Medical, Innovation & Strategy Officer, Royal Philips
Shez Partovi obtained his medical degree from the McGill University, in Montreal, Canada and completed his neuroradiology subspecialty at Barrow Neurological Institute in Phoenix, AZ. He is a serial entrepreneur and has launched several health IT companies, including 2 on telehealth.
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