3 new digital health services move Capital Region toward next-gen care – Albany Business Review

The future of telemedicine became a reality out of necessity when the pandemic hit. That’s led the health care industry in the Capital Region down an accelerated path toward the permanent adoption of telemedicine and – more significantly – digital-enabled care.  
Dr. John Bennett, president and CEO of health insurer CDPHP, has been saying for some time that the future of care will be enhanced with digital capabilities beyond simple video calls. Digital health can also play a part in the shift away from a fee-for-service model and toward a compensation model that incentivizes health outcomes of the overall population, a common goal of health plans and providers in the Capital Region.
CDPHP and two other health insurance companies with a large presence in the Capital Region each have added new digital health programs that further enable remote care – which could be a solution to a number of growing issues in health care, namely workforce shortage and rural access. And easier and more regular access ultimately allows patients to prevent issues that could otherwise turn into emergencies.  
Below is an overview of new digital health services offered by insurance companies in the market:
CDPHP has partnered with California-based Moving Analytics to develop a virtual cardiac rehab app called Movn. The program includes a smart watch, blood-pressure cuff and a scale, all of which are linked to the app. 
Many of the patients who undergo cardiac rehab in traditional settings fail to adequately follow through, CDPHP says, but the digital option’s convenience has led to better numbers. CDPHP first introduced the app in early 2021. Since then, it’s shown that of the participants, 85% have had better control of their blood pressure and 95% have been adhering to their medication regimens. 
MVP Health Care
MVP said in January that it has partnered with New York City-based Galileo to offer an app that lets patients track primary, specialty and behavioral care as well as disease management. The app allows patients to connect with a provider 24/7 without making an appointment. MVP says it’s the first payer in the state to offer such an option to all customers including Medicaid patients, who were previously regulated to see primary care physicians in-person only. MVP said nearly 40% of its Medicaid members have not seen a primary care physician during the past 18 months.
Empire BlueCross
Empire BlueCross said this month that it has introduced virtual primary care service to certain commercial members through an app called Sydney Health. The app, which uses artificial intelligence for personalization, allows patients to track primary care as well as access urgent care 24/7 through a chat feature. It also allows users to complete tasks like provider check-ins and medication refills.
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